Privacy Policy
Last updated: March 2026
1. Who we are
Asendr AI ("Asendr", "we", "us", or "our") operates asendr.io and provides AI-powered sales training and research tools. For any privacy-related questions, contact us at fguaragna@asendr.io.
2. Data we collect
We collect the following types of data:
- Account data: Name, email address, and company information when you sign up.
- Usage data: Pages visited, features used, session duration, and interactions within the platform.
- Training data: Voice transcripts and session recordings generated during AI training sessions.
- Contact form data: Information submitted via our pricing request form (name, email, phone, job title, company).
- Technical data: IP address, browser type, device information, and cookies.
3. How we use your data
- To provide, maintain, and improve the Asendr platform.
- To send transactional emails related to your account or pricing requests.
- To analyze usage patterns and improve user experience via PostHog analytics.
- To track conversions and measure marketing effectiveness via Google Analytics.
- To respond to inquiries and provide customer support.
4. Analytics & cookies
We use PostHog (EU data residency) for product analytics and Google Analytics for website analytics. Both services use cookies to distinguish users and track sessions. You can opt out via our cookie banner or by contacting us.
We use session cookies (essential for authentication) and analytics cookies. You can control analytics cookies via the cookie banner on your first visit.
5. Data sharing
We do not sell your personal data. We share data only with:
- OpenAI: Voice and text data is processed to power AI training sessions.
- Resend: Email delivery for transactional emails.
- Neon (PostgreSQL): Secure database hosting for account and session data.
- Vercel: Hosting and infrastructure.
6. Data retention
We retain account data for as long as your account is active. Training session transcripts are retained for 12 months by default. You can request deletion of your data at any time by emailing fguaragna@asendr.io.
7. Your rights (GDPR)
If you are in the EU/EEA, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data ("right to be forgotten").
- Object to or restrict processing of your data.
- Data portability — receive your data in a structured format.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact fguaragna@asendr.io.
8. Security
We implement industry-standard security measures including HTTPS encryption, HTTP-only authentication cookies, and access controls. No system is completely secure; if you believe your data has been compromised, contact us immediately.
9. Changes to this policy
We may update this policy from time to time. We will notify you of significant changes by email or a prominent notice on our website. Continued use of Asendr after changes constitutes acceptance of the updated policy.
10. Contact
For any privacy-related questions or to exercise your rights, contact us at fguaragna@asendr.io.